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Citizens’ Charter

According to U.P. Nagar Palika Act 1959, Nagar Palika has been handed over the responsibility to provide certain public services to the citizens. As per the 74th Amendment, there has been a considerable increase in the responsibilities of the local bodies. Thus it's the responsibility of these bodies to include; time bound programmes for providing the fundamental public services to the citizens, in the Citizen Charter.

A Citizen Charter is being presented by Nagar Palika under which the information regarding time bound proceedings related to street lighting, transportation, sanitation, road maintenance, water clearance, recovery of taxes and fees, veterinary services, release of dead bodies of dead animals etc. will be provided to the citizens.

This Citizen Charter is being presented, keeping in view the following aims and objectives

Our Resolution:

Continuous Services.

Our Determination:

High grade quality assurance.

Following action will be taken on not being prompt in taking appropriate steps to solve the Complaints done by the citizens.

Citizen's Charter - Deechai - Deeyanagar Corporation Publicity Department Major Work: -

Note:- According to the above, if the complaint is not resolved, the complainant will inform the Additional Chief Municipal Officer / Chief Municipal Officer.

Major Functions of Municipal Property Department: -

Note:- According to the above, if the complaint is not resolved, the complainant will inform the Additional Chief Municipal Officer / Chief Municipal Officer.

Municipal Rent Department Major Work: -

Note:- According to the above, if the complaint is not resolved, the complainant will inform the Additional Chief Municipal Officer / Chief Municipal Officer.

Major functions of Municipal Corporation Horticulture Department: -

Note:- According to the above, if the complaint is not resolved, the complainant will inform the Additional Chief Municipal Officer / Chief Municipal Officer.

Water Supply and Sewerage

Note:- Within 15 days of applying for a new water connection, according to the information given by the body, the new water connection will be given within three days of depositing the desired amount. If you want to make a complaint regarding the above service, please follow the "Complaint Procedure" given at the end of the booklet.

Some of the works which have caused public malpractices - Time 14 license - Time 12 and which are eligible to be fined on receipt of complaint:

Drainage maintenance work: -

Note:- If you have to make a complaint regarding the above service, please follow the "Complaint Processing" given at the end of the booklet.

Format for filing complaint in first phase



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